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705 Progress Ave. Suite 110, Scarborough, Ontario, M1H 2X1, Canada
Email: info@voicebootcamp.com

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CCNA Collaboration Training

Course Overview

In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unity Connection
  • Cisco Unified Communications Manager IM and Presence Service

CIVND provides you with the necessary knowledge to describe characteristics of Cisco video solutions and assess the requirements for a successful implementation of a video solution. 

CIVND2 is designed to provide you with the necessary knowledge and skills to implement various Cisco video endpoints in converged Cisco video infrastructures. It will describes Cisco Business Video solutions and enable you to implement and troubleshoot Cisco Unified Communication and Collaboration, TelePresence, and digital media player in different Cisco Business Video solution architectures.

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Course Information

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  • 5 Days Instructor-led Training
  • Attend Class - Online or In Person
  • Free Retake Upto 2 Years
  • Study Materials Included
  • 2 Major In House Project
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Upcoming Schedules

What You Will Learn?

    • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
    • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
    • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
    • How to maintain a Cisco Unified Communications solution
    • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence
    • Cisco video and conferencing components and architectures
    • Implement and configure Cisco Collaboration endpoints
    • Implement and configure Cisco TelePresence endpoints
    • Implement multipoint conferencing on Cisco Collaboration endpoints
    • Implement Cisco DMP endpoints
    • Environment recommendations
    • Troubleshooting methodology and support

    Outline

      • Cisco Unified Communications Solutions
      • Understanding the Components of Cisco Unified Communications Solutions
      • Understanding the Characteristics of Cisco Unified Communications Solutions
      • Administrator and End-User Interfaces

      • Understanding Administrator Interfaces
      • Understanding End-User Interfaces
      • Call Flows in Cisco Call Control Platforms

      • Understanding Call Flows and Call Legs
      • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
      • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
      • Endpoint and End-User Administration

      • Understanding End-User Characteristics and Configuration Requirements
      • Understanding End-User Implementation Options
      • Understanding Endpoint Characteristics and Configuration Requirements
      • Understanding Endpoint Implementation Options
      • End User Telephony and Mobility Features

      • Understanding Telephony Features
      • Enabling Telephony Features
      • Understanding Mobility Features
      • Enabling Mobility Features
      • Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

      • Understanding Cisco Unity Connection
      • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
      • Understanding End User and Voice Mailbox Implementation Options
      • Understanding Cisco Unified Communications Manager IM and Presence Service
      • Enabling Cisco Unified Communications Manager IM and Presence Service
      • Cisco Unified Communications Solutions Maintenance

      • Providing End-User Support
      • Understanding Cisco Unified Communications Manager Reports
      • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
      • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
      • Monitoring Voicemail in Cisco Unity Connection
      • Understanding the Disaster Recovery System
      • CIVND2 - Implementing Cisco Video Network Devices v1.0:

      • Implementing Cisco Video Network Devices (CIVND) - Part 1
      • Video Conferencing and Streaming Fundamentals
      • Introduction to Video and Video Applications
      • Video Technology Basics
      • Video Protocols and Media
      • Functional Components of Video Infrastructures
      • Network Requirements of Video Solutions
      • Cisco Video Solution Architecture Overview
      • Cisco TelePresence Endpoint Environmental Requirements and Installation

      • Environmental Requirements for Video Installations
      • Installing Cisco TelePresence Endpoints and Profile Systems
      • Implementing Cisco Video Network Devices (CIVND) - Part 2

      • Cisco Business Video Solutions

      • Cisco Video and Content Delivery
      • Cisco Video Surveillance
      • Cisco Collaboration
      • Central Collaboration Endpoint Control Elements
      • Cisco Unified IP Phones, Collaboration Desk Endpoints, and Cisco Jabber

      • Installing Cisco Unified IP Phones, Collaboration Desk Endpoints, and Cisco Jabber
      • Configuring Cisco Unified IP Phones and Cisco Jabber
      • Operating and Troubleshooting Cisco Unified IP Phones and Cisco Jabber
      • Cisco TelePresence Endpoints

      • Cisco TelePresence Endpoint Characteristics and Installation
      • Configuring Cisco TelePresence CTS Software-Based and Cisco DX650 Endpoints
      • Configuring Cisco TelePresence TC Software-Based Endpoints
      • Operating and Troubleshooting Cisco TelePresence Endpoints
      • Multipoint Conferencing

      • Cisco Multipoint Conferencing Solutions
      • Configuring and Monitoring Cisco Multipoint Conferencing
      • Cisco Digital Media Players

      • Cisco DMP Characteristics and Installation
      • Configuring Cisco DMPs
      • Managing Cisco Edge 340 DMPs

    Lab Outline

    CICD

    Lab 1: Remote Lab Access
    Lab 2: Explore Administrator Interfaces 
    Lab 3: Explore End-User Interfaces 
    Lab 5: Implement End Users 
    Lab 6: Enable Cisco Unified Communications Manager IM and Presence Service 
    Lab 7: Provide End-User Support 
    Lab 8: Generate Cisco Unified Communications Manager CAR Tool Reports 
    Lab 9: Monitor the System with Cisco Unified RTMT 
    Lab 10: Back Up Cisco Unified Communications Manager

    CIVND

    Hardware Lab 1: Implement Cisco Collaboration Endpoints 
    Hardware Lab 2: Operate and Troubleshoot Cisco Collaboration Endpoints 
    Hardware Lab 3: Implement Cisco Desktop Collaboration Experience DX650 Endpoints 
    Hardware Lab 4: Implement Cisco TelePresence TC Software-Based Endpoints 
    Hardware Lab 5: Implement Multipoint Calls on Cisco Collaboration Endpoints 
    Hardware Lab 6: Implement the Cisco Edge 340 DMP 
    Hardware Lab 7: Use Appspace to Manage a Cisco Edge 340 DMP (instructor-led demo)

    Pre-Requisites

    • Foundational IP networking knowledge (such as a CCENT or CCNA certification) is recommended
    • Working knowledge of converged voice and data networks
    • Basic knowledge of Cisco IOS gateways
    • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
    • ICND1
    • ICND2

    Why you choose us

    A Global Name In Cisco and AWS Training
    • Published 10 Computer Based Training Materials

      We are the only Canadian company that has in-house published Video books on Cisco Training that are sold from $799 to $1599

    • Free Retake of Any course Up to 2 years
    • 24/7 Access to Facility & Lab
    • Mentor Ship Program
    • Get Experience Certificate
    • We Train US Army, Navy and Air Force
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    Contact Us

    •  705 Progress Ave. Suite 110, Scarborough, Ontario, M1H 2X1, Canada
    • +1-647-846-8157
    • Contact Us
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