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Welcome to VoiceBootcamp Canada Inc.  A Global Name in Unified Collaboration & AWS Cloud Training

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705 Progress Ave. Suite 110, Scarborough, Ontario, M1H 2X1, Canada
Email: info@voicebootcamp.com

Tel: +1-437-913-9504

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Choose  Location - Canada Global Site

Cisco CCNP Collaboration Training

Cisco CCNP® Collaboration 2.0 Plus Training

Course Overview 100% Unique In The World

VoiceBootcamp offers World's Most Unique & Advanced CCNA/CCNP Collaboration Training that is a focus on the Real World Deployment Scenario.  Building the entire infrastructure from the ground up to a complete Cisco UC Collaborations while you learn.  What is so unique about us?  Our CCNP Collaboration Plus Training includes the use of Cisco UCCX 10.5 & Cisco Prime Collaboration during the lab thus giving you extra skills that no other CCNP Collaboration Training does.   Plus you will get over 350 video labs as part of your package to continue to learn even after the training.  NO ONE ELSE OFFER THIS


Course Information

Enter your website to see how we can help your business grow...
  • 12 Days Instructor-led Training
  • 200 Hours of Lab Access after Training
  • Free Retake Upto 2 Years
  • Study Materials Included
  • 2 Major In House Project
  • Can't Travel? Attend Online or Onsite
  • 3 or More? We can come to your location, anywhere in the world

Upcoming Schedules

What You Will Learn?

    • Cisco Unified Communication Manager CUCM - 12.0
    • CIsco Unity Connection 12.0
    • Cisco Unified Presence & Instant Messaging
    • Cisco Call Routing/Dial Plan
    • SIP Trunking and SBC
    • Cisco Unified Border Element (CUBE)
    • Voice Gateways and Signaling Protocol
    • Cisco Expressway C and E
    • Cisco Video Infrastructure Technology
    • Cisco Unified Communication Manager Express
    • Exclusively @ VoiceBootcamp - Cisco UCCX
    • Exclusively @ VoiceBootcamp - Cisco Meeting Server (CMS)
    • More


    1. Cisco Unified Communications Manager Introduction

    Describing the Role of Cisco Unified
    Communications Manager, Its Architecture, and Its Deployment and Redundancy Option
    Performing Initial Cisco Unified Communications Manager Configuration
    Deploying Endpoints and Users
    Deploying IP Phone Services
    2. Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling

    Describing Dial Plan Components
    Implementing Endpoint Addressing and Call Routing
    Implementing Calling Privileges
    Implementing Call Coverage in Cisco Unified Communications Manager
    3. Implementation of Single-Site Off-Cluster CallingAnalyzing Single-Site Off-Cluster

    Calling Requirement
    Implementing PSTN Access Using MGCP Gateways
    Implementing PSTN access Using H.323 Gateways
    Describing the Cisco Unified Border Element
    Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
    Using the Cisco Unified Border Element for URI Dialing
    Describing Dial Plan Interworking
    4. Media Resources

    Describing Media Resources in Cisco Unified Communications Manager
    Implementing Annunciators and MOH
    Implementing MTPs
    5. Audio and Video Conferencing

    Describing Conferencing Devices and Their Function
    Implementing Conference Bridges
    Describing Cisco TelePresence MSE 8000
    Implementing Cisco TelePresence Server
    Implementing Cisco TelePresence Conductor
    6. Quality of Service Analyzing Quality of Service Requirements

    Describing QoS Components and their Functions Implementing Marking
       Lab 1: Deploying Router & Switch Infrastructure to support Collaboration
       Lab 2: Lab Environment Exploration and Setup
       Lab 3: Configuring Cisco Unified Communications Manager Initial Settings
       Lab 4: Implementing Calling Privileges
       Lab 5: Media Resource Configuration
       Lab 6: Implementing PSTN Calling Using SIP Trunks through CiscoUnified Border Element
       Lab 7: Implementing PSTN Calling Using MGCP Gateways
       Lab 8: Implementing PSTN Calling Using H.323 Gateways
       Lab 9: Implementing Call Routing
       Lab 10: Deploying Endpoints and Users
       Lab 11: Implementing Call Coverages
       Lab 12:Quality of Service (QoS) Configuration
       Lab 13: Cisco TelePresence Server and Conductor Configuration
       Lab 14: Cisco Unified Prime Collaboration Deployment
       Lab 15: CUCM Testing and Troubleshooting in Multi-site Environment

    Module 2 - Day 3 - 5

    1. Multisite Deployment ImplementationIdentifying Issues in a Multisite Deployment

    Identifying Multisite Deployment Solutions
    Implementing a +E.164 Based Dial Plan for International Multisite
    Deployments Implementing a URI Based Dial Plan for Multisite Deployments
    2. Centralized Call-Processing Redundancy Implementation Implementing SRTS and MGCP Fallback
    3. Bandwidth Management and CAC Implementation and Managing Bandwidth Implementing CAC
    4. Implementation of Features and Applications for Multisite

    Deployments Implementing Device Mobility
    Implementing Cisco Extension Mobility
    Implementing Cisco Unified Mobility
    5. Cisco VCS and Cisco Expressway

    Describing Cisco VCS and Cisco Expressway Series Deployment Options
    Deploying Users and Local Endpoints in Cisco VCS control
    Interconnecting Cisco Unified Communications Manager and Cisco VCS
    Implementing Unified Communications Mobile and Remote Access

    Lab 1: Remote Labs Access
    Lab 2: Disaster Recovery
    Lab 3: Cisco Unified Border Element
    Lab 4: SIP Trunk Configuration
    Lab 5: MGCP Gateway Configuration
    Lab 6: Inter-Cluster Trunk Configuration
    Lab 7: Route Groups
    Lab 8: Route Lists
    Lab 9: IP Communicator Phone Registration
    Lab 10: 9951 IP Phone Registration
    Lab 11: Cisco Unified Collaboration Deployment to built multi cluster
    Lab 12: Traditional Route Patterns
    Lab 13: Traditional Dial Plan Testing
    Lab 14: User Management
    Lab 15: Global Dial Plan and +E.164 Dialing
    Lab 16: Multi-cluster Call Routing using Inter-cluster Trunking
    Lab 17: URI Dialing
    Lab 18: Survivable Remote Site Telephony
    Lab 19: Bandwidth Management Techniques
    Lab 20: Locations and Enhanced Locations CAC
    Lab 21: Device Mobility
    Lab 22: Extension Mobility
    Lab 23: Unified Mobility
    Lab 24: VCS Provisioning and Administration
    Lab 25: VCS Dial Plan and CUCM integration
    Lab 26: Mobile Remote Access using Cisco Expressway Core and Edge
    Lab 27: Global Dial Plan Replication
    1. Cisco Unified Communications Manager TroubleshootingTroubleshooting

    Common Gateway and Endpoint Registration Issues
    Troubleshooting Cisco Unified Communications Manager Availability Issues
    Troubleshooting Database Replication Issues
    Troubleshooting LDAP Integration Issues
    3. Cisco VCS Control and VCS Expressway Troubleshooting

    Troubleshooting Endpoint Registration Issues
    Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
    Troubleshooting Database Replication Issues
    Troubleshooting LDAP Integration Issues
    4. Call Setup IssuesDescribing Call Setup Issues and Causes

    Troubleshooting On-Net Single-Site Calling Issues
    Troubleshooting On-Net Multi-Site Calling Issues
    Troubleshooting Off-Net Calling Issues
    5. ILS and GDPR IssuesTroubleshooting ILS and GDPR
    6. Cisco Unified Communications Manager Mobility Features

    Troubleshooting Device Mobility Issues
    Troubleshooting Cisco Extension Mobility Issues
    Troubleshooting Cisco Unified Mobility Issues
    7. Cisco TelePresence Management Suite IssuesTroubleshooting Cisco TMS Issues
    8. Voice Quality and Media Resources Issues

    Troubleshooting MTP Issues
    Troubleshooting Transcoder Issues
    Troubleshooting Audio and Video Conferencing Issues
    Troubleshooting Audio and Video Quality Issues

    1. Cisco Unity ConnectionDesigning and Deploying Cisco Unity Connection

    Integrating Cisco Unity Connection with Cisco Unified Communications Manager
    Configuring Cisco Unity Connection Users, Templates and Class of Service
    Configuring the Cisco Unity Connection System
    Implementing Cisco Unity Connection Dial Plan and Call Management
    Configuring Unified Messaging
    Troubleshooting Cisco Unity Connection
    Deploying Voice Mail Redundancy in Branch Offices
    2. Cisco Unity Express

    Designing and Deploying Cisco Unity Express
    Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
    Configuring Cisco Unity Express Users Accounts and Features
    Configuring Call Routing with Cisco Unity Express Auto-Attendant
    Troubleshooting Cisco Unity Express
    3. Cisco Unified IM and Presence Implementation

    Designing and Deploying Cisco Unified IM and Presence
    Describing Cisco Unified Communications IM and Presence Components and Communication Flows
    Integrating Cisco Unified Communications IM and Presence
    Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
    Configuring Cisco Jabber Mobile and Integrating Directory Servers
    Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
    4. Video Provisioning and Integration in a Unified Communications Deployment

    Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
    Describing Video Infrastructure
    Describing Cisco TMS
    Describing Cisco Meeting Server 2.2
    Describing Cisco Spark Hybrid Services
    Overview of Cisco CRS1000v Router
    Cisco Unified CCX 12.0 Overview and Basic Integration

    Cisco Unified Contact Center Express Integration with CUCM
    Setting up UCCX Call Control Group
    Creating Agent Account & Resources
    Create a Resource Group & Skills
    Assign Resources to Resource Group
    Creating Contact Service Queue
    Assigning Agent Phone to RmCM
    Create Application for existing scripts
    Add Application Trigger
    Configure IP Phone as an Agent Phone

    Basic Cisco Unified CCX Script

    Lab Outline

    coming soon


    • Foundational IP networking knowledge (such as a CCENT or CCNA certification) is recommended
    • Working knowledge of converged voice and data networks
    • Basic knowledge of Cisco IOS gateways
    • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
    • ICND1
    • ICND2

    Why you choose us

    A Global Name In Cisco and AWS Training
    • Published 10 Computer Based Training Materials

      We are the only Canadian company that has in-house published Video books on Cisco Training that are sold from $799 to $1599

    • Free Retake of Any course Up to 2 years
    • 24/7 Access to Facility & Lab
    • Mentor Ship Program
    • Get Experience Certificate
    • We Train US Army, Navy and Air Force
    US Air Force
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    Contact Us

      •  705 Progress Ave. Suite 110, Scarborough, Ontario, M1H 2X1, Canada
      • +-437-913-9405
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